Changing plan
You can move between plans from your billing settings. Moving up gives you the new plan's capabilities; moving down keeps your data but limits what you can do with it — on Free, for instance, the three-documents-a-month limit applies again.
Renewal and cancellation
Paid plans renew automatically each billing period at the then-current price until you cancel. You can cancel at any time, and cancelling stops the next renewal rather than cutting off the period you have already paid for.
If you subscribed on a phone
A subscription bought through the App Store or Google Play is billed and cancelled through that store, not here. Cancelling it in DingVoice is not possible because the store, not DingVoice, holds the billing relationship.
Getting support
Support conversations in DingVoice are available when you are signed in and your active company is on Starter, Pro or Team. On Free, email support@dingvoice.com or browse the Help Center. If you downgrade, continue existing conversations by email; replies still arrive in your inbox.
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